After-Sales Service

64 topics in this forum

1. Handlebar and wheels alignment

   By Winkyspider, September 21
   • 2 replies
   • 42 views
   • 
   • Winkyspider
   • September 24

2. brand new goes dead after disconnecting from charger

   By Ron, September 10
   • 2 replies
   • 55 views
   • 
   • Robin Huang
   • September 19

3. Dyu d3 klaxon lumiere et Bluetooth en panne

   By julien, September 1
   • 2 replies
   • 46 views
   • 
   • julien
   • September 9

4. Changement pneu et chambre à air.

   By Luc, September 1
   • 1 reply
   • 31 views
   • 
   • sales
   • September 5

5. Battery Symbol is flashing

   By Felix, June 3
   • 3 replies
   • 78 views
   • 
   • KamAlgony
   • August 14

6. Stopped working I love my dyu 😭

   By Charles Williams, August 9
   • 2 replies
   • 52 views
   • 
   • Rosy (Rosy Chen) Chen
   • August 12

7. DYU Electric Bike D1 - problem with moving

   By AlexF, April 20
   • 4 replies
   • 205 views
   • 
   • Charles Williams
   • August 9

8. DYU Smart Bike Group is Going to Update Its E Bike APP in 2019

   By Jesse Jin, March 13
   • 12 replies
   • 263 views
   • 
   • F-wheel DYU
   • July 25

9. D3: the engine has stopped due to high temperature (??)

   By Jose M., July 23
   • 0 replies
   • 38 views
   • 
   • Jose M.
   • July 23

10. how to adjust brakes? Dyu D3 plus

    By Jay Kay, July 12
    • 3 replies
    • 69 views
    • 
    • Rosy (Rosy Chen) Chen
    • July 17

11. LCD and app IOS velocimeters don't much over 25 km/h

    By Jose M., July 13   

    • velocity
    • app
    • 1 reply
    • 55 views
    • 
    • Jose M.
    • July 15

12. DYU D3 Front light not working

    By dario rosi, June 15
    • 13 replies
    • 164 views
    • 
    • dario rosi
    • July 2

13. Different mode

    By Martin Dewolf, February 27
    • 18 replies
    • 385 views
    • 
    • Steve Guest
    • June 17

14. DYU D3 Horn and lights not working

    By dario rosi, May 1
    • 9 replies
    • 222 views
    • 
    • F-wheel DYU
    • June 10

15. New D1 battery cuts out with 3 bars showing

    By Steve Guest, June 3
    • 0 replies
    • 92 views
    • 
    • Steve Guest
    • June 3

16. Charging problem with d2 bike.

    By Ruben Gomez, June 2
    • 1 reply
    • 59 views
    • 
    • F-wheel DYU
    • June 3

17. De-activation of accelerator on DYU D2 to comply with legal rules in Italy

    By Nicky Nick, May 30
    • 4 replies
    • 115 views
    • 
    • F-wheel DYU
    • June 3

18. Horn beeps occasionally on its own... (DYU D1)

    By Ss Ff, July 26, 2018
    • 17 replies
    • 703 views
    • 
    • F-wheel DYU
    • June 3

19. D2 , horn and lights dont work also.

    By Ruben Gomez, June 2
    • 1 reply
    • 53 views
    • 
    • Rosy (Rosy Chen) Chen
    • June 3

20. Battery status/level power range doesn't decrease when riding

    By Terryl Harris, May 27
    • 1 reply
    • 68 views
    • 
    • F-wheel DYU
    • May 28

21. Mr David

    By David Ion, May 18
    • 2 replies
    • 67 views
    • 
    • F-wheel DYU
    • May 20

22. Rear wheel blocked on a D1 after just 30km

    By Alain, May 18
    • 1 reply
    • 65 views
    • 
    • F-wheel DYU
    • May 20

23. Crushed cable

    By dario rosi, May 16
    • 3 replies
    • 78 views
    • 
    • F-wheel DYU
    • May 17

24. DYU D3 5.2 or 10.4 ?

    By dario rosi, May 2
    • 3 replies
    • 90 views
    • 
    • dario rosi
    • May 10

25. Power cord in the rear wheel problems

    By Gustavo, May 8
    • 4 replies
    • 84 views
    • 
    • F-wheel DYU
    • May 10