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F-wheel DYU

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Everything posted by F-wheel DYU

  1. @dario rosiMaybe the new Bluetooth board also has problem. Or the connection between the Bluetooth board and the light is lost. Please hold on, I'm asking our engineer for further information about how to fix it.
  2. @dario rosiDid you do anything to the Bluetoothboard? The light is controlled by the the Bluetoothboard, and it's likely to not work when customized improperly.
  3. @Rosy (Rosy Chen) Chen@Robin Huang @sales
  4. Customisation may reach higher speed and realize different performance according to the spare parts you use. However, it's not recommended to customize the bike.
  5. Hi, Robin, needn't our customer's email, you can talk by the message in this forum directly, which is faster and convenient.
  6. Our sales was on Dragon Boat Festival in last 2 days, and got back to office just now. Please don't worry, and your needs, questions and problems in the forums and emails will be replied very soon.
  7. @Rosy (Rosy Chen) Chen@Robin Huang@sales@Nicole (Nicole) Tang Need to contact our sales to buy this. Our sales was on Dragon Boat Festival in last 2 days, and got back just now.
  8. @Rosy (Rosy Chen) Chen@Robin Huang@sales@Nicole (Nicole) Tang
  9. @Rosy (Rosy Chen) Chen@Robin Huang@sales@Nicole (Nicole) Tang
  10. @Rosy (Rosy Chen) Chen @Robin Huang @Nicole (Nicole) Tang
  11. The temperature does not affect the battery life. Reverse to 2018 version app to unlock the speed: Download DYU APP in 2018
  12. @Rosy (Rosy Chen) Chen @Nicole (Nicole) Tang @Robin Huang
  13. @Rosy (Rosy Chen) Chen@Nicole (Nicole) Tang @Robin Huang
  14. @Rosy (Rosy Chen) Chen@Nicole (Nicole) Tang @Robin Huang
  15. Usually the bike runs 25km/h, higher speed needs a little customization
  16. The DYU company only customize the bike configurations on bulk orders.
  17. Hi, it's hard to do that, we have to consult the technician first. @Rosy (Rosy Chen) Chen@Nicole (Nicole) Tang@sales
  18. Hi, it's hard to do that, we have to consult the technician first. @Rosy (Rosy Chen) Chen@Nicole (Nicole) Tang@sales
  19. Problem-solving in progress - Case Status: Open Terryl Harris Replied: 2 hours ago Hi Rosy I used the bike twice. The second time i rode about 5 miles to try and get past the 10 miles unlocked speed. All while i rode the mileage showed/shows zero (0) used. all 4 bars still show as if i still had/have %100 power. App range shows 12.1km. every other feature works fine. thought the horn beeps periodically when not touched? The battery works fine. maybe drain a little sooner than I expect. I have the 5.2ah. I'll try the APP test. Rosy (Rosy Chen) Chen 2 hours ago, F-wheel DYU said: If all other functions work normally and the total range shows 12.1KM you have been riding, then Bluetooth board is good and no any problem. I think you just need keep your APP connected with your bike by bluetooth normally when you are riding, then the power and range display will keep updating normally Dear Terry, Battery display both work in phone APP and on bike bar, if you don't always have your phone available, then you can also check on your bike bar about the battery condition very conveniently, The attached picture is the battery display of our D2 for your reference,plz kindly check. Terryl Harris Replied: 2 hours ago Yes that's how mine looks but with 4 solid bars all the time. Oh, So you're saying i can use either or. But both at the same time? I'll try tomorrow with just the bike battery display and disable the app to see if its works. Thank you
  20. Scooter at that speed is risking the rider's life. Take care.
  21. Answer fromRosy (Rosy Chen) Chen "Jose M. said: Yes, I told you in my last post that there is no difference between the 3 modes in DYU D3. You reach 25 km/h in all cases, no matter the mode that is in on the display" Dear Jose, Our max speed is always 25KM/H for all modes, The 2 modes of D3 is the meaning as below Answer fromRosy (Rosy Chen) Chen "Jose M. said: Yes, I told you in my last post that there is no difference between the 3 modes in DYU D3. You reach 25 km/h in all cases, no matter the mode that is in on the display" Dear Jose, Our max speed is always 25KM/H for all modes, The 2 modes of D3 is the meaning as below: 1) Eco mode:when you cycle the pedal, cost more labour and less power; 2). middle mode: half labour and half power when pedaling; 3) high mode: more power and less labour when pedaling. Hope my informaiton will help you better understand our 3 modes
  22. There is a CCC certificate available now for DYU. COC certificate depends on the collaboration schedule of our local partner.
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