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F-wheel DYU

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Everything posted by F-wheel DYU

  1. @Rosy (Rosy Chen) Chen@Robin Huang@sales@Nicole (Nicole) Tang
  2. @Rosy (Rosy Chen) Chen @Robin Huang @Nicole (Nicole) Tang
  3. The temperature does not affect the battery life. Reverse to 2018 version app to unlock the speed: Download DYU APP in 2018
  4. @Rosy (Rosy Chen) Chen @Nicole (Nicole) Tang @Robin Huang
  5. @Rosy (Rosy Chen) Chen@Nicole (Nicole) Tang @Robin Huang
  6. @Rosy (Rosy Chen) Chen@Nicole (Nicole) Tang @Robin Huang
  7. Usually the bike runs 25km/h, higher speed needs a little customization
  8. The DYU company only customize the bike configurations on bulk orders.
  9. Hi, it's hard to do that, we have to consult the technician first. @Rosy (Rosy Chen) Chen@Nicole (Nicole) Tang@sales
  10. Hi, it's hard to do that, we have to consult the technician first. @Rosy (Rosy Chen) Chen@Nicole (Nicole) Tang@sales
  11. Problem-solving in progress - Case Status: Open Terryl Harris Replied: 2 hours ago Hi Rosy I used the bike twice. The second time i rode about 5 miles to try and get past the 10 miles unlocked speed. All while i rode the mileage showed/shows zero (0) used. all 4 bars still show as if i still had/have %100 power. App range shows 12.1km. every other feature works fine. thought the horn beeps periodically when not touched? The battery works fine. maybe drain a little sooner than I expect. I have the 5.2ah. I'll try the APP test. Rosy (Rosy Chen) Chen 2 hours ago, F-wheel DYU said: If all other functions work normally and the total range shows 12.1KM you have been riding, then Bluetooth board is good and no any problem. I think you just need keep your APP connected with your bike by bluetooth normally when you are riding, then the power and range display will keep updating normally Dear Terry, Battery display both work in phone APP and on bike bar, if you don't always have your phone available, then you can also check on your bike bar about the battery condition very conveniently, The attached picture is the battery display of our D2 for your reference,plz kindly check. Terryl Harris Replied: 2 hours ago Yes that's how mine looks but with 4 solid bars all the time. Oh, So you're saying i can use either or. But both at the same time? I'll try tomorrow with just the bike battery display and disable the app to see if its works. Thank you
  12. Scooter at that speed is risking the rider's life. Take care.
  13. Answer fromRosy (Rosy Chen) Chen "Jose M. said: Yes, I told you in my last post that there is no difference between the 3 modes in DYU D3. You reach 25 km/h in all cases, no matter the mode that is in on the display" Dear Jose, Our max speed is always 25KM/H for all modes, The 2 modes of D3 is the meaning as below Answer fromRosy (Rosy Chen) Chen "Jose M. said: Yes, I told you in my last post that there is no difference between the 3 modes in DYU D3. You reach 25 km/h in all cases, no matter the mode that is in on the display" Dear Jose, Our max speed is always 25KM/H for all modes, The 2 modes of D3 is the meaning as below: 1) Eco mode:when you cycle the pedal, cost more labour and less power; 2). middle mode: half labour and half power when pedaling; 3) high mode: more power and less labour when pedaling. Hope my informaiton will help you better understand our 3 modes
  14. There is a CCC certificate available now for DYU. COC certificate depends on the collaboration schedule of our local partner.
  15. Yes, of course. However, take notes that some extra tax will be applied sometimes.
  16. 1. Check if your APP locked your e-bike 2. Charge the ebike and spin the accelerator to see if the wheel rotates. 3. Disassemble the battery shell, check if some cables are damaged. 4. Connect and disconnect the motor cable to see if the bike work again.
  17. Hi, sorry hearing about that. A few things may cause this: 1. APP 2. Battery 3. Motor 4. Cable/ Wire
  18. Hi, Alain, have you solved the problem? I noted Robin for the reply. He's on business travel at present and might be kind of busy.
  19. It's the Bluetooth board problem. Would love to help when your card arrive.
  20. Does the bike work normal? Is there any malfunction? Some cable or wire is useless according to previous user feedback, and it even goes right when some cable is not connected or plugged in.
  21. A new app will be updated to fix the max speed limiting problem soon. Download old version DYU APP in 2018
  22. That's true. Speed over 25km is not legal in many areas in the world and it's not safe when riding over 25km at 30 km, so the DYU bike is designed from normal max speed at 25km and downslope max speed at 30km.
  23. Hi, it's not a bug but a regular update. The previous speed restriction is removed, not matter it shows 25km or 30km, the speed restriction doesn't exist anymore. The old version app restricts the new bike speed at 10km/h at its first 10 miles, and now the new bike has no speed limitation anymore.
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