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F-wheel DYU

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Everything posted by F-wheel DYU

  1. Our sales was on Dragon Boat Festival in last 2 days, and got back to office just now. Please don't worry, and your needs, questions and problems in the forums and emails will be replied very soon.
  2. @Rosy (Rosy Chen) Chen@Robin Huang@sales@Nicole (Nicole) Tang Need to contact our sales to buy this. Our sales was on Dragon Boat Festival in last 2 days, and got back just now.
  3. @Rosy (Rosy Chen) Chen@Robin Huang@sales@Nicole (Nicole) Tang
  4. @Rosy (Rosy Chen) Chen@Robin Huang@sales@Nicole (Nicole) Tang
  5. @Rosy (Rosy Chen) Chen @Robin Huang @Nicole (Nicole) Tang
  6. The temperature does not affect the battery life. Reverse to 2018 version app to unlock the speed: Download DYU APP in 2018
  7. @Rosy (Rosy Chen) Chen @Nicole (Nicole) Tang @Robin Huang
  8. @Rosy (Rosy Chen) Chen@Nicole (Nicole) Tang @Robin Huang
  9. @Rosy (Rosy Chen) Chen@Nicole (Nicole) Tang @Robin Huang
  10. Usually the bike runs 25km/h, higher speed needs a little customization
  11. The DYU company only customize the bike configurations on bulk orders.
  12. Hi, it's hard to do that, we have to consult the technician first. @Rosy (Rosy Chen) Chen@Nicole (Nicole) Tang@sales
  13. Hi, it's hard to do that, we have to consult the technician first. @Rosy (Rosy Chen) Chen@Nicole (Nicole) Tang@sales
  14. Problem-solving in progress - Case Status: Open Terryl Harris Replied: 2 hours ago Hi Rosy I used the bike twice. The second time i rode about 5 miles to try and get past the 10 miles unlocked speed. All while i rode the mileage showed/shows zero (0) used. all 4 bars still show as if i still had/have %100 power. App range shows 12.1km. every other feature works fine. thought the horn beeps periodically when not touched? The battery works fine. maybe drain a little sooner than I expect. I have the 5.2ah. I'll try the APP test. Rosy (Rosy Chen) Che
  15. Scooter at that speed is risking the rider's life. Take care.
  16. Answer fromRosy (Rosy Chen) Chen "Jose M. said: Yes, I told you in my last post that there is no difference between the 3 modes in DYU D3. You reach 25 km/h in all cases, no matter the mode that is in on the display" Dear Jose, Our max speed is always 25KM/H for all modes, The 2 modes of D3 is the meaning as below Answer fromRosy (Rosy Chen) Chen "Jose M. said: Yes, I told you in my last post that there is no difference between the 3 modes in DYU D3. You reach 25 km/h in all cases, no matter the mode that is in on the display" Dear Jose, Our max speed i
  17. There is a CCC certificate available now for DYU. COC certificate depends on the collaboration schedule of our local partner.
  18. Yes, of course. However, take notes that some extra tax will be applied sometimes.
  19. 1. Check if your APP locked your e-bike 2. Charge the ebike and spin the accelerator to see if the wheel rotates. 3. Disassemble the battery shell, check if some cables are damaged. 4. Connect and disconnect the motor cable to see if the bike work again.
  20. Hi, sorry hearing about that. A few things may cause this: 1. APP 2. Battery 3. Motor 4. Cable/ Wire
  21. Hi, Alain, have you solved the problem? I noted Robin for the reply. He's on business travel at present and might be kind of busy.
  22. It's the Bluetooth board problem. Would love to help when your card arrive.
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