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Rosy (Rosy Chen) Chen

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Everything posted by Rosy (Rosy Chen) Chen

  1. Dear Friend, Which model of your bike did you hold? Does your bike has a bluetooth and APP? sometimes the bike display battery show is not so accurate, but in the APP you can check the battery accurately, so plz check the battery in you APP after it is full charged. For more convenient of our communication and better solve your problem, plz contact me by email: sales1@fwheel.cc or whatsapp:+86-19874721203 thank you
  2. our max speed of D2 is 25KM/H. You can adjust the max speed to 25KM/H in the DYU APP. But there is no way to adjust max speed over 25KM/H. plz note
  3. I need to check more information on your bike to find out the problem, maybe it's problem on throttle or something else. plz add my whatsapp:+86-19874721203 for more convenient of our communication and for me to better solve your problem.
  4. What I mean gear shift is the throttle. What do you mean of the brake lever is fully off?
  5. Which function of your bike doesn't work normally now? The gear shift or the power?
  6. Plz try to off load the APP and then redownload to try again, or download it in another phone to try again to check whether it work well.
  7. Dear Burton, I don't think it's our latest version. Latest version is 2.04 for android phone and is 1.91 for apple phone
  8. Dear, Thank you for your informaiton. Our brake is power-off brake, if the brake doesn't rebound fully, then the throttle won't run,plz check whether the brake rebound fully already. For the volt, informaiton in APP is only correct when bike power is finished full charged. To better and quicker solve your problem, plz contact me by my whatsapp: +86-19874721203
  9. Dear friend, No problem to become OEM seller in Canada,plz email me your exact OEM demands to my email: sales1@fwheel.cc and I will send price list . Thank you.
  10. OK,Thank you for your inforamtion, I will tell this to my engineers.
  11. Dear friend, Yes,it's normal, our ebikes max speed is 25KM/H, so display can only match speed below 25KM/H, if over 25km/h,they it won't match on display,plz note. What do you mean of this?"Other minor bug in the IOA app (map screen when you discrad to save the track) Cancle >>> Cancel" and how do you want to do with the track?
  12. Dear Jay, The KM/H on display can not be changed/set to MPH,plz note.
  13. OK, it's glad that you already solved it. and thank you so much for your good helpful advise.
  14. Yes,attached is our new design coming this year.
  15. Dear friend, I don't think it works.
  16. When speed goes over 15KM/H, it will have the remind sound of"Phiiii",it's normal,all our D3+ has this. Which brake did you want to adjust? front brake or left brake?
  17. No yet. If you need these spare parts for the after sale of your D3+,then you can order from your seller directly who you buy your ebikes.
  18. "Not for the light but for brake pads !", what do you mean of this?
  19. Dear Ruben, I am so sorry to hear that, for better find your problem and offer the solution, I have a few questions need your confirmation: 1)How many did you keeping charging your bike at your last time? 2) did the battery die after your run out of all power while riding or did it die overnight when there still was enough power on bike? 3) Did the battery die when it was charging or after finished charging? 4), Which model do you hold? does your APP work normally? 5)plz also take a video for my reference. Thank you for your cooperation.
  20. Hi Peter, I am sorry to hear that, you can replace a new bluetooth and a new headlight
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