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Jesse Jin

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Everything posted by Jesse Jin

  1. Need to consult DYU engineer: fwheel@fwheel.cc
  2. Hi Kevin, rear sprocket for DYU d2 and other spare parts are sold by DYU officail. Contact them here by leave a message on this page: https://www.fwheel.cc/contact-us/
  3. Hi Pedro, there is no function in D3 to lock the bike's steering wheel. Please kindly check if there is something wrong with the steer front fork. And it would be better if you shoot us a video on this steering problem. We'll help you to check where the problem lies in.
  4. Contact our support staff at fwheel@fwheel.cc for solutions. Sorry for the inconvenience. It might be broken by the shipping company.
  5. Dear Rahmat, contact our support email fwheel@fwheel.cc for solutions. Sorry for the inconvenience. It's might be broken by the shipping company.
  6. Hi Roger, it's likely a bluetooth board problem, our sales & support staff will show you the related part price and lead you to buy. Contact our after sales at fwheel@fwheel.cc
  7. Please leave a message here: https://www.fwheel.cc/contact-us/ DYU support staff will help out of this. It's likely related to the bluetooth board
  8. Please leave a message here, DYU support staff will help: https://www.fwheel.cc/contact-us/
  9. Need to contact our sales @Rosy (Rosy Chen) ChenI've notified her to reply you in email
  10. Rosy said it right "DYU max speed of D2 is 25KM/H. You can adjust the max speed to 25KM/H in the DYU APP. But there is no way to adjust max speed over 25KM/H." For safety it cannot reach higher speed than 17MPH.
  11. Hi, Ayumi, can you show us more details, like a short video. I'll report the problem soon to the engineer for a timely response.
  12. We're back on 10th February. Any problem please contact at fwheel@fwheel.cc directly. Thank you!
  13. Hi Djbateman, it's CNY and we're on holiday now. Can you email to fwheel@fwheel.cc at the moment? We'll get back to you soon, thank you.
  14. Hi Djbateman, it's CNY and we're on holiday now. Can you email to fwheel@fwheel.cc at the moment? We'll get back to you soon, thank you.
  15. Hi Basbarber. Sorry but we're only CNY. Please contact the official by fwheel@fwheel.cc for the solution. Thank you
  16. Hi, Victor. No more off topic advertisement on our official notice please. I had done you a favor already. You can post it in off-topic colomn only.
  17. Thank you, thank you very much! We're always at service of you. 🙂
  18. Thank you for the useful info. Please hold on. I'm asking it for you
  19. Hi Casolin, we need to know which model it is. Can you show us more info? Because different models have different sizes. After getting the model info, we'd ask our engineer for you about this.
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