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Nicole (Nicole) Tang

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Everything posted by Nicole (Nicole) Tang

  1. Dear Louis , Thanks for your message. Please enter the password 123456, then check will you get a wrong code, once you get a error code, please send it to me, I will ask our engineer help you find the right password. The email address: sales2@fwheel.cc Dear Manuel Correia, thanks for your message. Please try to change a smart phone to try, if it still can not work, please send some video to me, I will ask our engineer to help you solve it asap. The email address: sales2@fwheel.cc
  2. Hi Tony, Thanks a lot for your message. But very sorry about this Ebike D2 can not adjust the seat height, because the frame fixed. but our clients do some modify by themselves, maybe you can reference, hope this can help you.
  3. Hi Louis, sorry to hear that, could you send some video to the email:sales2@fwheel.cc? we will reply you soon.

    Did you try to change a phone to test the APP?

  4. Sorry to hear that, could you send an email to Rosy, this is the email address: sales1@fwheel.cc, she will help you to solve this problem soon, don't forget to send the video about this problem and more details, then our engineer will analyze the problem quickly. Have a nice day.
  5. Thanks for your message, Please buy the spare parts from our agent, this is the link, www.passiongadgets.com . hope this can help you.
  6. Thanks for your sharing, that's looks good, I will feedback to our relevant department to consider about it.
  7. Thanks for your suggetions, We will ask our engineer and some customers to use your ways to sort it out. Thanks again.
  8. Please fully charged the Ebike, then connect the App, if it shows not right, please disconnect the APP, then reconnect the APP, sometimes it will show the battery state in the last time you used.
  9. Dear, You can ask your seller for this spare parts, or you can buy one from our agent in Singapore, website is www.passiongadgets.com. Hope this can help you.
  10. Thanks, a nice suggestion, we will feedback to our R&D department about it.
  11. Hi, thanks again for your messages. Please confirm with your seller the function only can be used in China, can not be used in the foreign country. So you can not find it in the App. please kindly note it.
  12. Dear Sir/Madam, thanks for your sharing, that looks good! but for safety, we don't suggest customer do it like this, need consider the Waterproof level. We also will ask our enginner to improve the products function.Thanks again.
  13. Dear client, the GPS only can be used in China, for the server is different in different country. I alway rode the Ebike go to work ,sometimes the horn will beep, the functions are normal.please don't worry.
  14. Dear Client, could you send some video to us by email? email: sales3@fwheel.cc. we will help you to check the problem soon.
  15. Dear client, please don't worry about the horn sounds up sometimes, we design it for reminding the user to be careful.
  16. Hi, we will feedback to our R&D department and ask them whether it can work or not. Thanks for your suggestions.
  17. Dear Sir or Madam, sorry to hear that. You can buy new bluetooth board from our Singapore agent store. This is the link: https://www.passiongadgets.com/dyu-bluetooth-circuit-board/. Hope this can help you.
  18. Hello, at present, no distributors in your country, if you want one from from our Poland distributor, this is their website: http://www.dyu.optister.com/.
  19. Hello, The red symbol in the display, just stands for the battery in the battery case, no other functions. hope this can help you.
  20. Dear Erikson, only our engineer can reset the settings, customers are can not do it by themselves.
  21. Hi, thanks for your sharing. Sometimes it may happen, the phone can not match the app, any more questions, please contact with me directly, my email: sales3@fwheel.cc.
  22. Hi , Fwheel only sell the Ebikes, The max battery capacity is 10.4 AH, suggest you can buy one from other company or shops.
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