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Billy Cheong

DYU App on Android keeps crashing

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Anyone had problem starting the DYU app?

I reinstalled a few times on m y Samsung S8+ but it keeps crashing every time I start the App.

I had tried both the Play store version and QR code version.

DYU crash.jpg

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Hello, Billy, sorry hearing about this. I've reported the problem to the APP department of DYU smart bike.  Meanwhile, can you check the problems mentioned in the post: https://www.fwheel.cc/dyu-d1-smart-bike-function-and-breif-user-guide/  and try the methods in the post to solve the problem?

Most phones work OK with the APP except few phones do not support the API of the APP. The APP will be updated in 2 months to solve the problem.

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Hi Jesse,

Thank you for replying. With the help of some experienced riders, the problem had been resolved.

The App does not allow the Bluetooth to be connected to other smart devices (smart watches, health bands etc) while scanning for the DYU.

Temporary solution is to switch off or unpair the smart devices, but a more permanent solution is definitely required. 

Please do look into it.

Thank you.

PS: Problem occurred on Samsung S8+ with Garmin Fenix 3 and Samsung S7 Edge with Miband 2. Hope this help with your technical team. 

Edited by Billy Cheong
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