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Jeffrey Wong

Can not search the Bluetooth of DYU D1

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On 7/28/2020 at 9:58 AM, Jeffrey Wong said:

Totally unable to search the Bluetooth of DYU D1 which previously it worked.

Hi Jeffrey, did you change a mobile phone to try it, maybe it's a compatible problem of APP.

Is your phone Andriod or IOS?  

Can you remove the APP and re-install it? Because the APP has been updated. 


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21 hours ago, Jeffrey Wong said:

Hi Jesse, the app was newly installed

Maybe some app is conflicting with the DYU app. Can you change a phone to try if it's this problem? If so, I''ll help you to report it to the engineer for further fix.

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