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Colin_UK

Back wheel stuck

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Hi,

My wife bought a DYU D3 and had it imported. She has ridden 8.6km and the back wheel has locked up. The app says everything is ok, but no power goes through to the rear wheel. She is obviously very upset. Any idea what the problem is?

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Hallo, ich habe zwei DYU D1 E-Bikes und davon hat eins gerade genau das selbe Problem. Ich habe alles versucht, jedoch hat nix geholfen. Haben Sie hierzu schon irgendetwas herausgefunden woran es liegen könnte? Das Hinterrad blockiert, egal ob das Bike an-/ oder ausgeschaltet ist...:( Danke und Grüße Andreas Pohle

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On 2/13/2019 at 2:03 AM, Colin_UK said:

Hi,

My wife bought a DYU D3 and had it imported. She has ridden 8.6km and the back wheel has locked up. The app says everything is ok, but no power goes through to the rear wheel. She is obviously very upset. Any idea what the problem is?

Sorry hearing about that. Does locking and unlocking help solve the problem? It seems something wrong happened with the brake.

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On 2/17/2019 at 11:04 PM, Andreas Pohle said:

Hallo, ich habe zwei DYU D1 E-Bikes und davon hat eins gerade genau das selbe Problem. Ich habe alles versucht, jedoch hat nix geholfen. Haben Sie hierzu schon irgendetwas herausgefunden woran es liegen könnte? Das Hinterrad blockiert, egal ob das Bike an-/ oder ausgeschaltet ist...:( Danke und Grüße Andreas Pohle

Do you still have the problem? Maybe something wrong happened in the brake, it needs a little adjustment to make it go normal. 

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