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Alain

Rear wheel blocked on a D1 after just 30km

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De: Robin <sales2@fwheel.cc>
à: "alain.bezet" <alain.bezet@gmail.com>
Date: 19 avr. 2019 07:52
Objet: Re: DYU E-Scooter
Envoyé par: fwheel.cc
 
 
ven. 19 avr. 07:52
   
Hello,my friend;
1.Check the Brake Tight or Loose;
The brake is ok
 
2.Pls check the controller ,Open battery case,Disconnect the motor lines,and check the motor can use(Move)or not?
Could you please help to disconnect the motor lines please ????
 
If can not move is Motor problem,Pls noted,Thanks!

Thanks & Best regards
-------------------------------
Sales & Marketing Manager
: Robin
Whatsapp: + 86-18870816401 
Email:sales2@fwheel.cc  
Company website:https://www.fwheel.cc/ 
Shenzhen Counterbalance Technology Co.,Ltd 
Zhengzhou F-wheel Industrial Co., Ltd
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Hello,My friend,Sorry give you reply late
1.Pls check your App control locked or not ;
App control not locked
 
2.The Brake ok or not;
Brake ok
 
3.Check the cotroller again;
Controller ok for all
 
4.I think you can sen us one samll Video is better,our engineer can check it  directly;
Done
 
Hope you understand,Thanks!

Thanks & Best regards
-------------------------------
Sales & Marketing Manager
: Robin
Tel.: +86-755-21006832
Email:sales2@fwheel.cc  
Company website:https://www.fwheel.cc/ 
Shenzhen Counterbalance Technology Co.,Ltd 
Zhengzhou F-wheel Industrial Co., Ltd
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From: Gmail Alain
Date: 2019-04-15 21:43
To: sales2
Subject: Fwd: DYU E-Scooter
Hello Robin,
Have you spoke to your engineer about my rear DYU D1 motor wheel blocked ?
 
Any help would be very much appreciated.
Look forward to hear from you
Alain

Début du message transféré :
 
Expéditeur: Gmail Alain <alain.bezet@gmail.com>
Date: 11 avril 2019 à 13:25:34 UTC+2
Destinataire: Robin <sales2@fwheel.cc>
Objet: Rép :⁨ DYU E-Scooter⁩
 
Hello, 
Please find enclosed 2 pics of the rear wheel as requested. I can’t understand why it can’t turn anymore...
Many many thanks if you can help ! 
 
Best regards 
<image1.jpeg>
 
<image2.jpeg>
 

Le 11 avr. 2019 à 04:33, Robin <sales2@fwheel.cc> a écrit :
 
Hello,My friend.
Thanks for your message,Could you show me some picture ,Which I can show it to our engineer & check,Pls noted.

Thanks & Best regards
-------------------------------
Sales & Marketing Manager
: Robin
Tel.: +86-755-21006832
Email:sales2@fwheel.cc  
Company website:https://www.fwheel.cc/ 
Shenzhen Counterbalance Technology Co.,Ltd 
Zhengzhou F-wheel Industrial Co., Ltd
<4023_QQ_图2018051(04-11-10-31-41)(1).jpg>
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Hi, Alain, have you solved the problem? I noted Robin for the reply. He's on business travel at present and might be kind of busy. 

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