Burton Trattner 1 Posted August 4 My brand new DYU-D1 wont run out of the box. Lights, horn all work and the battery is fully charged. The APP Self Checking indicates Battery X. BASIC indicates 8.9 volts. With my digital voltmeter, measuring battery voltage at the recharging connector measures 41.6 volts. Lots of free play on the brake lever and is assuredly off. That BASIC 8.9 Volt reading in the APP. Whats that supposed to be? Any ideas on what the problem might be? Quote Share this post Link to post Share on other sites
Rosy (Rosy Chen) Chen 4 Posted August 5 11 hours ago, Burton Trattner said: My brand new DYU-D1 wont run out of the box. Lights, horn all work and the battery is fully charged. The APP Self Checking indicates Battery X. BASIC indicates 8.9 volts. With my digital voltmeter, measuring battery voltage at the recharging connector measures 41.6 volts. Lots of free play on the brake lever and is assuredly off. That BASIC 8.9 Volt reading in the APP. Whats that supposed to be? Any ideas on what the problem might be? Which function of your bike doesn't work normally now? The gear shift or the power? Quote Share this post Link to post Share on other sites
Burton Trattner 1 Posted August 5 I turn on power. Dashboard lights up. I Twist the throttle and it just wont go. (I wouldn't expect it to go if the Self Checking gives the Battery an X) In BASIC 8.9 volts? Is that normal? Quote Share this post Link to post Share on other sites
Burton Trattner 1 Posted August 5 Brake lever is fully off. What do you mean by gear shift? I do not have have a gear shift control. My handle bars only have 1 brake lever, the power switch, and horn on the left side. On the right side my handle bar only has the Display and the cruise control. No gear shift! Quote Share this post Link to post Share on other sites
Burton Trattner 1 Posted August 5 13 hours ago, Rosy (Rosy Chen) Chen said: Which function of your bike doesn't work normally now? The gear shift or the power? It never worked out of the box. Its been16 days as of today. Am very unhappy. I don't understand your comment regarding gear shift on the DHU -D1? Where is there a gear shift? The battery is fully charged (41.6 volts) and there is no power to the motor. But the Ancheer APP indicates Battery=X Basic is 8.9 volts. What is that supposed be? Regardless, if the Battery = X it not supposed to run. Would you know of an F-Wheel technician that can help me figure out how to fix it. I would rather do that to pay over $ 100 for return shipping. It's an Ancheer unit. But they are a distributor for F-W and am trying to get help from them too. Quote Share this post Link to post Share on other sites
F-wheel DYU 5 Posted August 6 @Rosy (Rosy Chen) Chen @Robin Huang @Nicole (Nicole) Tang Quote Share this post Link to post Share on other sites
Burton Trattner 1 Posted August 10 On 8/5/2019 at 12:15 PM, Burton Trattner said: It never worked out of the box. Its been16 days as of today. Am very unhappy. I don't understand your comment regarding gear shift on the DHU -D1? Where is there a gear shift? The battery is fully charged (41.6 volts) and there is no power to the motor. But the Ancheer APP indicates Battery=X Basic is 8.9 volts. What is that supposed be? Regardless, if the Battery = X it not supposed to run. Would you know of an F-Wheel technician that can help me figure out how to fix it. I would rather do that to pay over $ 100 for return shipping. It's an Ancheer unit. But they are a distributor for F-W and am trying to get help from them too. I located a US owner of several DYU scooters and is very knowledgeable about repairs. After describing the defect in my Ancheer DYU-D1 he assured me its a defective controller board. The D1 is now 3 weeks old. I can supply proof of purchase papers. How do I submit a claim for a replacement controller board under the one year warranty. Can anyone provide for the DYU warranteed parts contact link? Ancheer has been of no help and fails to return my email requests for help.5y0h70e8.bmp Quote Share this post Link to post Share on other sites
Burton Trattner 1 Posted August 10 I located a US owner of several DYU scooters and is very knowledgeable about repairs. After describing the defect in my Ancheer DYU-D1 he assured me its a defective controller board. The D1 is now 3 weeks old. I can supply proof of purchase papers. How do I submit a claim for a replacement controller board under the one year warranty. Can anyone provide for the DYU warranteed parts contact link? Ancheer has been of no help and fails to return my email requests for help.5y0h70e8. APP self checking BASIC only 8.9 volts Quote Share this post Link to post Share on other sites
Rosy (Rosy Chen) Chen 4 Posted August 12 On 8/5/2019 at 1:38 PM, Burton Trattner said: Brake lever is fully off. What do you mean by gear shift? I do not have have a gear shift control. My handle bars only have 1 brake lever, the power switch, and horn on the left side. On the right side my handle bar only has the Display and the cruise control. No gear shift! What I mean gear shift is the throttle. What do you mean of the brake lever is fully off? Quote Share this post Link to post Share on other sites
