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Michael Kershaw

WATER INGRESS ISSUES

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had a dyu  D2 for 18months and was brilliant, upgraded now to the D3+ and having major issues with the rear motor getting water in. replaced the motor already and now after 1 month the new motor is kaput....once again with water getting in, bike was bought from MAF Scooters in the uk and they say its not covered by warranty, need some help please on how to resolve this issue, thanks

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On 3/5/2020 at 10:09 PM, Michael Kershaw said:

had a dyu  D2 for 18months and was brilliant, upgraded now to the D3+ and having major issues with the rear motor getting water in. replaced the motor already and now after 1 month the new motor is kaput....once again with water getting in, bike was bought from MAF Scooters in the uk and they say its not covered by warranty, need some help please on how to resolve this issue, thanks

Hi Michael, contact our sales at fwheel@fwheel.cc and you'll get the solution soon. Sorry for the problem with the bike.

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On 3/5/2020 at 10:09 PM, Michael Kershaw said:

had a dyu  D2 for 18months and was brilliant, upgraded now to the D3+ and having major issues with the rear motor getting water in. replaced the motor already and now after 1 month the new motor is kaput....once again with water getting in, bike was bought from MAF Scooters in the uk and they say its not covered by warranty, need some help please on how to resolve this issue, thanks

Dear Michael,
I am sorry to hear that your D2 motor doesn't work again.
Plz note our model D2 can not be converted to D3. and Our ebikes can't work in rainly days, which will cause problems. 
If the motor get problem because of water in, then it's out of warranty,you can order a new motor from us or from your seller.

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